How to set up Auto-Responder Emails

Are you interested in using an auto-responder (automatic reply) email to be sent when a user submits a form on your website? FireBox simplifies the process of configuring automated email notifications like welcome emails, autoresponse emails, auto-reply emails, confirmation emails, or automatic replies that are instantly delivered once a user submits a form on your site. Let’s explore how you can achieve this with FireBox.

• Setup an Email Notification
• Email the Person Who Filled Out the Form
• Troubleshooting Email Notifications

Setup an Email Notification

To setup an Email Notification, go into your pop, find your Form block, go into the Actions tab, and enable the “Send Email Notifications” action. Once you have enable the action, a new tab named “Send Email Notification” will appear where you will be able to configure your email notifications, as seen below:

There are several fields you’ll need to fill out when setting up a form email, and we’ll go into more detail for each below.

Send to Email Address

This field is where we add the email of the notification’s recipients. It can be one email address or comma-separated email addresses.

By default, the Send To Email Address will be set to the {fpf site.email} Smart Tag, which pulls the administrator email from your WordPress settings. However, you can replace this or add additional emails if you’d like.

To learn how to send an automatic email to the person who has filled out the form read the Email the Person Who Filled Out the Form section.

Email Subject

This field is where we type the subject of the email notification. There aren’t any restrictions on what you write here. You can also choose to mix in a Smart Tag as we did in the example. The Smart Tag {fpf submission.id} represents the unique ID of the submission.

From Name

This field is where we fill in the name of the sender. By default, your forms will set the From Name to the {fpf site.name} Smart Tag which pulls the Site’s Name from your WordPress settings.

If you’d like to change this to the name of the person filled the form, you will need to use the respective field-based Smart Tag.

The Smart Tag format is:

{fpf field.FIELD_NAME}

Where FIELD_NAME is the Field Name value of your form fields.

From Email

This field is where we type the email of the sender. Your forms will default set the From Email to the {fpf site.email} Smart Tag which pulls the administrator email from your WordPress settings.

Reply-To Name

This is where you define the Name that will be used in conjunction with the Reply-To Email option. If it’s left empty, the Reply-To Name will default to the From Name.

Reply-To Email

If your recipient clicks “reply” from this email message, most email clients will automatically send the reply to the email address specified here instead of the “FROM ADDRESS.

This option serves the purpose of being the default reply email address when a user clicks the Reply button in their email program or webmail. It may be useful to set this to a Smart Tag that pulls the user’s email from the submission.

There can only be one Reply-To email address and if it’s left empty, it will default to the From Email.

CC

Setting up CC allows you to send additional recipients a copy of the email. Other recipients will see CC’ed email addresses.

BCC

Setting up BCC allows you to send a copy of the email to additional recipients without the other recipients knowing.

Message

Here, you can create the body of your email.

By default, the Message will contain the {fpf all_fields} Smart Tag, which displays all user-entered fields plus hidden fields and their labels.

If, instead of every field on the form, you only want specific fields to appear, you may use Smart Tags to include only the fields you desire.

If you’d like to customize the notification content further, you can add additional text, Smart Tags, and even HTML or inline CSS to this Message field.

Email the Person Who Filled Out the Form

Sending a confirmation email to the user who submitted the form is a great way to quickly acknowledge that you’ve received their entry.

To set this up, edit your form and go to the Send Email Notification tab. Then, locate the Send To Email Address field, and use the Smart Tag:

{fpf field.FIELD_NAME}

Replace FIELD_NAME with the Field Name of the field where your users enter their Email Address.

When the email is sent, this Smart Tag will automatically pull the email that the user entered into the form.

Troubleshooting Email Notifications

Are you seeing issues with delivery of your form’s autoresponder/autoreply emails? There are many factors that can contribute to email deliverability, but in most cases the solution is to adjust notification settings or set up an SMTP. To troubleshoot notification emails in Convert Forms visit the Troubleshooting Form Notification Emails guide.